The below was cross-posted to the Peer1 Internal Staff site, as part of my participation in the Peer1 Employee Exchange Program.
Hey Peer1,
For those of you who don’t know me, my name is Christoph Blecker, and I’m a Network Analyst working in the Vancouver NOC. I was chosen to be the first participant in the new Peer1 Employee Exchange program, and am spending this whole week in the ServerBeach San Antonio office. I’ll be spending the majority of the time with the SB Support Team, headed up by Mark Melin.
It’s been a fun week so far. By sheer coincidence, I’m not the only person starting in SAT support this week. Jim Park, formerly of Los Angeles DCO roots, picked up and moved down to Texas last weekend. This is his first week working as a Support Specialist on the San Antonio support team. We are both learning the ropes of this office together.
So far I’ve spent time shadowing a few different members of the support team:
- Brenda C. in doing Support Level 1
- Jayson A. doing Support Level 2
- Stephanie D. doing Billing
- Allison H. doing Winback/Cancellations
I’ve also put tons of names and faces together, as well as collected a much deeper insight into the scope of issues that crop up at The Beach. Holy Plesk issues, Batman!
I’ve also been able to sample local cuisine. Breakfast Tacos? Beef and Cheese Enchiladas? Yummm! Much better than Taco Bell (the extent of my previous Mexican experience)! So far so good! I’m getting comfortable down here now, which isn’t that where the fun begins?
The other big thing I’ve noticed is the heat. I’m a Canadian. I’m most comfortable in that 17-20C (62-68F) range. It’s been up to 101F (38C) at the peak this week. I’m not down with that. At all. Thankfully the beach is kept at a nice, cool temperature. Safe to say, I’ve been huddling inside.
More to come!
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